Job Description
My days are spent in meetings and on the phone. Everyday I get a new question that I haven't heard before so it's definitely a learning experience. I help develop new manager coaching tools and I also speak with a lot of the managers on a day to day basis. Trust me, when you think you've heard it all, you haven't. It's a fun job to be able to support so many different people, but it gets stressful because most of your client base are dissatisfied customers coming to you to fix their problem.
Pros
I love my team. They are so supportive and helpful. I have so many resources I can tap into, making my job that much easier. There are many times when I won't know the answer to a question, but it won't be a problem because I will know exactly where to go to find out. I couldn't ask for better benefits. I work for a well-established company and have fairly solid job security. My group is well-respected and known for giving the best support we can give.
Cons
I deal everyday with a lot of irate employees. Sometimes it's hard to not take things too personally. Things can get a little too routine because I'm consistently running the same reports, keeping track of the same data, and in front of my computer. HR is not a happy world all the time like most people would think. We're the ones who have to deal with dissatisfied employees. People are silent when things are going well, but they sure get loud when something goes wrong. And my phone is ringing off the hook a lot, so you know what that shows.
Company Size
10,000 or greater employees
Pay Range
$50,001-$60,000
Years in Job
2
Education
BA
City
San Francisco
State
CA
