Job Description
Background: the pros and cons for this business can be switched around. what i may think of as a con, such as not knowing my schedule two weeks out, other who like unpredicatability, may believe this to be a benefit to the job.
Pros
-discount: 20%during the year, and 40% of nordstrom's product group once a quarter
-learn all the in's and out of the company so i know how to utilize "the system"
-i get to see all the "crazies" at work. by the people come up to customer service they are already the people with issues and who a lot of the times are straight-up stealing.
-i got to see someone get arrested right in front of me, exciting stuff
-it's fun to be able to talk to all sorts of people and work with the public.
-the name "Nordstrom" carries a respected reputation and it's nice to be affiliated with a company known for its customer service.
-if you like to dress up, but in a trendy way, then you'll be able to do this at work.
-schedule is flexible and you don't work the regular 9-5 (or in some cases for people 8-6)
-you learn how to smile and suck up whatever people give you to. it teaches you patience and appreciation for those who work in the business.
-there is not company "policy" say to speak. the job is very autonomous and many times it's all about you being your own boss and doing what you believe is correct and consistent with the Nordstrom environment
-Nordstrom is doing well on the stock-market and the employees can participate in a profit-sharing program.
Cons
-you get to see all the crazies and have to give them money for goods they are returning that they shouldn't be able to return (i.e. they stole them, bought them from value village and are returning them, or..have had the darn things for years and are returning them now). I once had a normal looking lady empty out an expensive Monsac purse right in front of me on the counter and say she wanted to return it. i had to research her purchase so that i could give her her original purchase price from over a year ago and give her cash for it.
-because we are "Nordstrom" you have to bend waaaaay over backwards to please the customer. it can get ridiculous sometimes.
-even though we have to be super courteous to people, the customer can be horribly terrible to us.
-if you don't like unpredictability-it will be difficult to handle not knowing your schedule more than 2 weeks in advance and not being able to (many times) have more than 2 days off in a row. most of the time when i worked there i never had a full weekend off.
-it's not the best paying job. but if you are working on commission in a busy department and are a good salesperson-your job can become quite lucrative.
-if you like to shop, it's dangerous to work within a retail store and the mall. many times a large percentage of people's pay checks can go back into the company.
Company Size
10,000 or greater employees
Pay Range
Years in Job
1
Education
Non-needed
City
Bellevue
State
WA
